Our online store.
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Where is your shop?
We operate exclusively online and do not have a physical storefront like a traditional shop. All orders are dispatched from our Johannesburg warehouse. Unfortunately, we do not provide pickup services.
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Do you have a stockist in Cape Town / Durban ... ?
No. We only have a warehouse in Johannesburg but we do deliver anywhere in South Africa.
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Where can I come and see your products before I buy?
We are an online store only and does not have a bricks and mortar shop where you can physically view our products. All the products that we sell are listed on our e-commerce enabled website. We try to have good pictures and descriptions of our all our products in order to make purchasing online as easy as possible.
Our products
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I need to buy more items than you have in stock?
If you require a larger quantity of a particular product that the indicated amount we have in stock please contact is first before placing your order. If you are able to add the larger quantity of items to your shopping cart it generally means that we are able to fulfill your order but there may be a waiting period.
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Do you sell wholesale?
Yes, we offer for selected products only. Please contact us regarding wholesale ordering.
Payment For Orders
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How can I pay for my order?
On the 2nd page of the checkout process you can choose to pay by:
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PayFast - Credit Card (MasterCard / Visa) / Debit Card , SnapScan / Tyme Bank
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Electronic Funds Transfer (EFT)
- Ozow (EFT)
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Can I pay using an international credit card?
Our online payment gateway accepts South African credit cards, but we also enable certain other cards. Contact us if you need to pay with a foreign credit card.
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Can I pay cash on delivery?
No. Cash payment are not possible as we use an independent courier service. All orders must be paid before we send out.
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Please send me your banking details.
Once your order has been placed online and you have chosen EFT as your payment method you will receive an email with our banking details.
Delivery Of Orders
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Deliveries to Johannesburg and Pretoria take 3-4 business days for standard delivery and 4-5 days for slow shipping.
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Deliveries to major metropolitan areas (defined as areas that are serviced by a commercial airport) take 3-4 business days for standard shipping and 5-7 business days for slow shipping. Orders that can not fit into the following box sizes (23 x 15 x 15cm or 25 x 15 x 25cm) will take an extra day.
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Deliveries to regional areas (within 80km of a commercial airport) usually take 4-5 business days.
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Deliveries to outlying areas (not within 80km of a commercial airport) usually takes 5-7 full business days. Where door delivery services are not available we make use of self service locker collection points available nationwide.
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When using PUDO locker collection points, please remember that you must collect within 36 hours of receiving the email or SMS notification from The Courier Guy/PUDO. If you miss this window, any additional costs for rebooking will be the customer's responsibility.
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We reserve the right to use an alternative slower delivery service for areas where our normal courier service will charge a surcharge.
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Unfortunately, we are unable to deliver to chain-store, embassy, government departments, remote plots, farms, hospitals, and power stations. If you place an order to one of these locations, we will utilize the nearest self service locker, which may impact delivery times.
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What is the cut-off time for daily orders?
We only pack orders once a day between 07h00 and 08h00.
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Can I choose to collect my order?
Unfortunately we are an online only business and cannot offer that service. We have recently started to make use of an express delivery service that can delivery to JHB and PTA within a few hours of the order being packed. Please contact us with your delivery address for a quote and details.
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Do you deliver to PO boxes or use Postnet?
For your convenience and our peace of mind we only make use of a courier service to ensure that you receive your order as quickly as possible. We not send via Post Office or Postnet however contact us for information on a new nationwide self service locker system that can be used instead.
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Do you ship internationally?
We are only able to ship to physical addresses located inside the borders of South Africa.
Returns Policy
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What is your return / exchanges policy?
Please read our Returns / Exchanges policy for more information.
Checkout Process
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How do I make a purchase?
Browse through our site and find a product that you would like to purchase.
From the product collection page you can click the Add To Cart button.
From the product page you can click the Add To Cart button.
The Buy It Now button will take you directly to the checkout step.x
You can also use the cart icon to view all the items currently in your shopping cart.
Complete your contact information and a shipping address. You do not have to create an account in order to complete your purchase.
Choose your payment method.
Complete your purchase.
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How do I use a discount code?
Click on the 'Secure Checkout Process' button.
On the checkout page, look out for the discount section.
Enter the code into the block and click Apply.
