Frequently Asked Questions (FAQ)

Our online store

  • Where is your shop?

    We are an online store only and do not have a physical store like a traditional shop. All orders are shipped from our warehouse in Johannesburg.  We do not offer collections.

  • Do you have a stockist in Cape Town / Durban ... ?

    No. We only have a warehouse in Johannesburg but we do deliver anywhere in South Africa.

  • Where can I come and see your products before I buy?

    We are an online store only and does not have a bricks and mortar shop where you can physically view our products. All the products that we sell are listed on our e-commerce enabled website. We try to have good pictures and descriptions of our all our products in order to make purchasing online as easy as possible.

Our products

  • I need to buy more items than you have in stock?

    If you require a larger quantity of a particular product that the indicated amount we have in stock please contact is first before placing your order. If you are able to add the larger quantity of items to your shopping cart it generally means that we are able to fulfill your order but there may be a waiting period.

  • Do you sell wholesale?

    Yes, we offer for selected products only. Please contact us regarding wholesale ordering.

Payment For Orders

  • How can I pay for my order?

    On the 2nd page of the checkout process you can choose to pay by:

    • PayFast - Credit Card (MasterCard / Visa) / Debit Card

    • Electronic Funds Transfer (EFT)

  • Can I pay using an international credit card?

    Our online payment gateway will only accept South African credit cards however if you need to pay with a foreign credit card please contact us.

  • Can I pay cash on delivery?

    No. Cash payment are not possible as we use an independent courier service. All orders must be paid before we send out.

  • Please send me your banking details.

    Once your order has been placed online and you have chosen EFT as your payment method you will receive an email with our banking details.

Delivery Of Orders 

  • How much do you charge for delivery?

    We offer FREE nationwide door to door shipping for orders over R650.

    For orders less than R650 we have a nominal flat rate of R90 for deliveries in Gauteng and R125 for the rest of the country.

    Deliveries to major metropolitan (defined as areas that are serviced by a commercial airport) areas usually take 1-2 business days.

    Deliveries to regional areas (within 80km of a commercial airport) usually take 2-3 business days.

    Deliveries to outlying areas (not within 80km of a commercial airport) usually take 3-4 business days as the courier service may only service them every alternate day or once a week. Please contact us for advice on remote areas as there are a few locations that are not serviced by any courier service.

    The courier service will not be able to delivery to the following locations: chain-store, embassy, government departments, remote plots,farms, hospitals and power stations.

    Please note: we reserve the right to cancel any order should the courier service not be available for an area or the cost of the courier service exceeds the cost of the order.

    • How long does it take for delivery.

      • Johannesburg / Pretoria (1 full business day + 1 for delivery / no weekend delivery)
        • Orders placed before 07h00 Monday - Thursday are delivered the following day.
        • Orders placed on a Friday before 07h00 will be delivered on Monday and orders placed on a Saturday, Sunday will be delivered on Tuesday.
        • Orders placed after 07h00 are shipped the next business day and delivered the day after.
        • See below for township deliveries in Johannesburg/Pretoria

        • All other major city centers, outlying areas and townships (2 full business days + 1 for delivery / no weekend delivery)
          • 1- 2 full business days for major cities (eg CT, Durban etc - see our full list), and 2 - 3 days for outlying areas (eg Malmesbury, Plettenberg Bay, Secunda, Witbank etc - see our full list), and 2-3 days for townships (eg all areas in Soweto, Mamelodi, Alexandra, Shoshanguwe etc - see our full list)

            • What is the cut-off time for overnight delivery?

              The cut-off time for overnight deliveries for Johannesburg / Pretoria is 07h00 (Mon - Thu).

            • Can I choose to collect my order?

              Unfortunately we are an online only business.

            • Do you deliver to PO boxes or use Postnet?

              For your convenience and our peace of mind we ONLY make use of a door-to-door courier service to ensure that you receive your order as quickly as possible. We DO NOT send via Post Office or Postnet.

            • Do you ship internationally?

              We are only able to ship to physical addresses located inside the borders of South Africa.

            Returns Policy
            • What is your return / exchanges policy?

              Please read our Returns / Exchanges policy for more information.

            Checkout Process
            • How do I make a purchase?

              Browse through our site and find a product that you would like to purchase. 

              From the product collection page you can click the Add To Cart button.

              How to purchase 1

              From the product page you can click the Add To Cart button.

              How to purchase 2

              The Buy It Now button will take you directly to the checkout step.x

              You can also use the cart icon to view all the items currently in your shopping cart.

              How to purchase

              Complete your contact information and a shipping address. You do not have to create an account in order to complete your purchase.

              Choose your payment method.

              Complete your purchase.

              Click the shopping cart icon

            • How do I use a discount code?

              Click on the 'Secure Checkout Process' button.

              Click the secure checkout button

              On the checkout page, look out for the discount section.

              Enter the discout code

              Enter the code into the block and click Apply.

              Enter the discount code and click Apply

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